Privacy Policy

Our Commitment to Your Privacy

At SteelHands Methuen Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you use our services or visit our website.

Information We Collect

We collect information that you provide to us directly when you:

• Request a quote or consultation
• Fill out a contact form on our website
• Call or email us
• Sign a contract for our services
• Subscribe to our newsletter or updates

This information may include your name, address, phone number, email address, property details, and project specifications.

How We Use Your Information

We use the information you provide to:

• Provide you with quotes and estimates for concrete services
• Schedule and complete your concrete project
• Communicate with you about your project
• Send you appointment reminders and project updates
• Process payments and maintain records
• Improve our services and customer experience
• Send you information about our services if you have opted in
• Comply with legal requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us run our business, such as payment processors or scheduling tools
• With subcontractors working on your project, but only as necessary
• When required by law or to protect our legal rights
• With your consent for a specific purpose

Website Data Collection

When you visit our website, we may automatically collect certain information about your device, including:

• Your IP address and browser type
• Pages you visit and time spent on our site
• Referring website or search terms

We use this information to understand how visitors use our website and to improve your experience. We may use cookies and similar technologies to collect this information.

Cookies

Cookies are small files stored on your device that help our website function properly and provide us with information about how you use our site. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project records and contracts are typically kept for several years for warranty and legal purposes.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, please contact us using the information provided at the end of this policy.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any information to them.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date. We encourage you to review this policy periodically.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it, and the right to request deletion of your information.